Frequently Asked Questions

Everything you need to know about your next professional-grade ride.

Are the bikes sold on Bikeroom authentic and certified?

Yes, every bike on our platform undergoes a rigorous inspection and certification process by our expert mechanics to ensure 100% authenticity and optimal performance.

Do you offer international shipping?

We ship worldwide using specialized couriers. Each bike is packed in a custom-designed, protective box to ensure it arrives in perfect condition regardless of the destination.

What is your return policy for bicycles?

We offer a 14-day return policy. If you are not completely satisfied with your purchase, you can return the bike in its original condition for a refund or exchange.

How are the bikes assembled before delivery?

All bikes are fully assembled and tuned by our technicians before being partially disassembled for secure shipping. You will typically only need to install the front wheel, seatpost, and handlebars.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers. We also offer flexible financing options through our partners to help you manage your investment.

Do the bikes come with a warranty?

All new bikes carry the full manufacturer's warranty. For pre-owned or World Tour team bikes, we provide a specific Bikeroom certification warranty covering the frame and components.